Pre-Arrival Planning

Upon receiving the itinerary/flight details, the International Patient Care team shall arrange transport & accommodation for the arriving patient and attendants per their preferences. The information regarding Medical, Logistics & ground details of the support service will be sent to the patient via mail or other preferred sources of communication.

Airport Pick-Up

The hospital representative shall be at the airport with a placard to receive and welcome you. He shall escort you directly to the hospital, hotel/guest house. Please be advised that this service is complimentary.

(A) Direct Admission

The patient shall be admitted directly to the hospital on arrival, and the necessary medical investigations and tests (as recommended by our Doctor) shall be conducted at the earliest. However, please note that the final decision on direct admission to the hospital shall depend upon your treating doctor/ duty doctor.

(B) OPD Patient

The patients staying in the hotel must come to the hospital at a scheduled appointment time for consultation and treatment. Your SPOC will inform the appointment time.

Hospital Registration

For registration, you are required to produce your passport and valid visa copy at the registration desk. Post-registration, a unique hospital id (MRN) will be generated for you, which will be the reference number for all activities in the hospital.

Important note: As per the government of India’s rule, every guest (patient/attendant) must give correct nationality details at registration. Please bring your passport for registration to verify that the nationality mentioned in the hospital registration is correct.

Immigration/Visa

As per the Government of India, it is mandatory to be registered at the Foreigner’s Registration Regulatory Authority of India (FRRO) within 14 days of arrival in India. The International Patient service team shall coordinate & assist you in carrying out all the formalities. In case of an extension of the visa, you are requested to coordinate with International Department to facilitate the visa extension process in advance and before 14 working days of the expiry of the visa.

IMPORTANT NOTE: Ensure your visa is valid and extended before the expiration.

Confirmation Of Treatment Plan And Cost

Once the initial investigations and examinations are performed and reported, our Consultant shall advise the Plan of treatment and duration of stay in the hospital and in India. Based on the Treatment plan, the team will confirm and share a revised estimate for the treatment (if any).

IMPORTANT NOTE: Please be advised that the treatment plan and cost may differ from the initially provided estimation.

Appointment Scheduling

• For OPD and Health checkups, appointment coordination will be done by your SPOC.
• We request you to report 15 minutes before your scheduled appointment timings.

Hospital Admission & Discharge

Once you are advised for admission, your SPOC will inform you of cost implications and assist with admission formalities. During your stay in the hospital, our team shall visit to enquire about your comfort/ concerns. They shall also update provisional bills daily if required. At discharge, you shall be given a Discharge Summary containing information about your medical management and treatment during hospitalisation and post-discharge medication. The Medical Staff will explain all the details regarding medications and the follow-up schedule.

Note: Please note that per the hospital policy, 90 % of the estimate must be deposited before admission. If the patient is shifted to ICU, the attendant may be asked to vacate the in-patient room and shift to the hotel or their accommodation.

(A) For OPD Patients

You shall receive a bill for every transaction/service obtained at the hospital. You may pay the bills individually every time you take the services. However, we recommend you deposit an advance so that when you avail of a service, the amount will be debited from the advance. This ensures that your visit to the billing desk is greatly reduced.

(B) For In-Patient

90% of the estimated amount must be deposited before/at admission. A provisional bill shall be provided to you daily to keep you appraised of the cost incurred so far. The final Hospital bill will be provided after clearing dues at discharge.

(C) Payment Mode

We request you make payment in accepted Foreign currency only at the hospital. However, we recommend transferring the estimated amount per the treatment plan shared to the hospital bank account before your arrival.

Note: The complete list of accepted foreign currencies is available with the billing department. The amount will be calculated at the day’s equivalent rate.